ServiceNow
ServiceNow is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks.
We create digital experiences that help your organization work smarter, faster, and better. Provide your employees with connected and unified experiences that drive engagement and productivity. Give everyone more time to focus on the work they want to do.
IT Service Management(ITSM)
IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services. ServiceNow ITSM is a cloud-based platform designed to improve IT services, increase user satisfaction and boost IT flexibility and agility.
Human Resources(HR)
ServiceNow offers an industry leading HRSD platform that provides the following pain points: Eliminates inefficient manual HR workflows and processes. Provides a single access point for employees to access HR services. Securely manages employee records through their full lifecycle.
HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services
IT operations management(ITOM)
IT operations management (ITOM) is the management and Collaboration to planning, building, and operating digital services, technology, components, and application requirements in organizations ServiceNow ITOM enables organisations to gain visibility across infrastructure and apps, maintain service health and optimise cloud delivery and spend.
Customer Service Management(CSM)
Customer Service Management (CSM) is a set of workflows and tools for overseeing and tracking all interactions with a business's customers. The goal of CSM is to manage the customer experience, regardless of the engagement channel or type of interaction or transaction
- Case and Major Issue Management
- Intelligent Routing Intelligent Routing
- Customer Data Management
- Visual Task Assignment Visual Task Assignment
